Live search is unavailable
Check your connection and try again. The built-in Boston guide remains available even when live Google place results cannot load.
Location is not working
Location is optional. On iPhone, open Settings, choose Seek Boston, then allow location while using the app. You can always explore from central Boston without granting access.
A route, hour, or price looks wrong
Conditions change. Confirm time-sensitive details with the venue or directions provider, then email support@seekboston.com with the place name and the problem so it can be reviewed.
Saved trips
Saved places and itineraries stay on your device. Removing the app or clearing browser storage also removes those plans. Use Export backup in My Trip before changing devices or clearing browser data. In the iPhone app, saved Google places are retained by Place ID. Their live listing details and photos are refreshed from Google when needed and are not included in backups.
Account and privacy support
Signed-in users can export data or permanently delete their account from Profile, Settings. For account assistance, email support@seekboston.com. For a privacy request, email privacy@seekboston.com. Never send passwords, authorization codes, or other authentication credentials by email.
Install on iPhone
In Safari, open Seek Boston, tap Share, choose Add to Home Screen, turn on Open as Web App, then tap Add. The installed web app opens full screen; live maps and search still need a connection.
Policies
Read the privacy policy and terms of use. You can also delete local data or change website storage choices.